Effective Date: 1 October, 2024

At Dimitra Sarridou, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from our store.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

  • Browse our website
  • Register an account
  • Make a purchase
  • Subscribe to our newsletter
  • Contact us for support or inquiries

The information we may collect includes:

  • Personal Identifiers: Name, email address, billing/shipping address, phone number
  • Payment Information: Credit card details, PayPal information, or bank details for processing payments
  • Purchase History: Items you have purchased, order details, and delivery information
  • Technical Data: IP address, browser type, and device information for improving your user experience on our website

2. How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and deliver your orders, including sending you notifications related to your purchase
  • Customer Support: To assist you with any inquiries or issues related to our products and services
  • Marketing & Promotions: To send you promotional emails or newsletters if you have subscribed to our mailing list (you can opt out at any time)
  • Website Improvement: To analyze website traffic and enhance the functionality of our website

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted service providers for the purposes of:

  • Payment Processing: We share your payment information with secure payment gateways (e.g., Alpha Bank, PayPal) to process transactions
  • Shipping Partners: To fulfill and deliver your orders, we share your details with our shipping providers
  • Website Hosting & Analytics: We may use third-party services for website hosting, analytics, or security, such as Google Analytics, to better understand how users interact with our site

4. Data Security

We are committed to protecting your personal information. We implement security measures such as encryption, firewalls, and secure payment gateways to safeguard your data from unauthorized access, alteration, or disclosure.

Please note that no method of transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

5. Your Rights

As a user, you have the following rights regarding your personal information:

  • Access: You have the right to request a copy of the personal information we hold about you
  • Correction: You can request that we correct or update any inaccurate or incomplete data
  • Deletion: You have the right to request that we delete your personal data, subject to certain exceptions (e.g., legal or contractual obligations)
  • Opt-out: You can unsubscribe from our marketing communications at any time by following the “unsubscribe” link in our emails

To exercise these rights, please contact us at [email protected].

6. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device that help us improve website functionality, analyze traffic, and provide personalized content. By using our website, you consent to the use of cookies.

You can manage or disable cookies in your browser settings. Please note that disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites, such as social media platforms. Please be aware that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this Privacy Policy, please feel free to contact us:

Dimitra Sarridou
Email: [email protected]
Phone: +30 6944-581-059